General Communication

General communication is the sharing of general, non-specific information between people through words or writing. It can cover a broad range of topics and vary in tone and complexity.

General communication is a vital part of our daily lives, allowing us to share our ideas, opinions, and feelings with others, as well as operate in day-to-day life and work where English is a core means of communication. Unlike formal communication and communication for specific purposes, general communication is more casual and less structured, making it an effective tool for exchanging personal information, building relationships and networking. It can be spoken or written, and it can take place in various settings, at home, in the workplace, or in social situations.

Effective communication soft skills are essential in general communication. Three of the most are empathy, respect, and feedback sharing.

  • Empathy enables individuals to understand and share the feelings of others, allowing them to respond appropriately in group or one-on-one situations.
  • Respect involves treating the person in the way you would like to be treated, such as knowing when to start and end a conversation, listening fully without interrupting, and not dominating the conversation.
  • Feedback sharing involves giving and receiving constructive feedback that can help improve personal growth and professional development.


General Communication


General communication deals with all interaction, except within areas of specific reference (business, medical, engineering,e tc.) where much of the communication is specific jargon.


It generally takes place in less formal contexts, such as chatting, informal meetings, etc.


Uses varying forms depending on context. Being more casual, formal language is less commonly used, while “idiomatic” speech is relativelymore common.

Personal touch

Much general communication involves interpersonal interaction, with a focus on building social networks.


General communication takes place in informal contexts outside the scope of specific task-oriented interaction. This can include chatting done during coffee breaks, dining out with business clents, and so on.


General communication has no set structures or format; it varies according to the needs of the moment.


The objectives of general communication depend on the context; such as ordering a meal at a restaurant, asking for directions, building networks, getting information about holiday destinations, and so on.


General communication is language used in general socialisation contexts.


Feedback is generally “instinctive”; we get feedback on how well we are communciating by how the other reacts, and how successful the communication is. Therefore, it is more important to be aware of unspoken cues such as facial expression, body language, and so on.

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